Frequently Asked Questions

What is SMS?

SMS is a Short Message Service text message that can be sent to or from most mobile phones. One message is made up of a maximum of 160 text characters.

What is Edgility's MessagePort?

Edgility’s MessagePort is an application that allows you to send SMS and MMS messages to mobile phones via a web-based interface. It is a fast and easy-to-use communication method to keep you in touch with the people that matter to your business.

What to do if you experience problems logging in?

If you are having a problem logging in to the MessagePort application, please check that you have entered your login details correctly. Your login details are case sensitive, so ensure that your Caps Lock is not on. If you have forgotten your user name or password, go to the “Forgot Password?” link under the login area. You will be emailed your details within minutes.

How to conform to SMS privacy principles

The three key steps you should follow are:

A: Consent
Only send commercial electronic messages with the addressee’s consent – either express or inferred consent.

B. Identify
Include clear and accurate information about the person or business that is responsible for sending the commercial electronic message.

C. Unsubscribe
Ensure that a functional unsubscribe facility is included in all your commercial electronic messages. Deal with unsubscribe requests promptly.

Can I send more than 160 characters in one message?

Yes. Due to the fact that most phones on the market today are able to receive more than 160 characters in one message, MessagePort has been designed to allow you to send more than 160 characters if you choose. Due to parameters set by the carriers, any message exceeding 160 characters will be sent in multiple parts and will be charged accordingly (ie 161-320 characters = 2 credits 321-480 characters = 3 credits etc). The recipient will however receive the multiple message as one extended message. The character counter below the Compose Message text area will clearly display the length of your message and how many credits required to send.

Who can receive a SMS text message sent from MessagePort?

Any GSM or CDMA mobile phone capable of receiving SMS text messages can receive an SMS text message from MessagePort. However, there are some important restrictions on who you can send MessagePort messages to, and for what reason. For example, you cannot send marketing messages unless certain criteria (including gaining the recipient’s consent) are satisfied. These restrictions are set out in detail in the MessagePort Terms and Conditions.

Is there a limit to the number of messages that can be sent?

If you are a “pre-paid” customer, your company’s MessagePort System Administrator may have set a monthly limit on the number of messages you can send. Your SMS limit is displayed in the Messages Remaining field on the Send SMS screen. Your limit is automatically re-set on a monthly basis. Unused messages are not carried over to the following month.

If you run out of messages, contact your company’s MessagePort System Administrator. MessagePort is unable to increase your monthly limit.

How to recall a message that has been previously sent?

You cannot recall a message once you’ve clicked on the Send button. Therefore, carefully check the content and message recipients before you send the message.

How to view messages that have been previously sent

To view messages that you have sent previously, login to MessagePort and select Reports from the main menu.

Can recipients reply to a message I have sent?

Yes. In the Message Sending screen, you are able to select your Reply To option. Options include Web Inbox, where replies will come directly back into the MessagePort Web Inbox (see Web Inbox option under SMS Sending Option). You are also able to choose Reply To “Own Number” where replies can be directed back to the sender’s mobile number.

How can recipients opt-out of receiving messages?

You are able to manage “opt-outs” in an automated fashion. If you would like to do so, ensure that when you are sending your message you allow “replies” (see item 37). Include “to opt out reply STOP” in your message. Any messages coming back with “Stop” in upper or lower case, will automatically be placed in the “Opt-outs” data base. You will be prevented from any future sending to any number in your “Opt-out” database. You may manually remove or add any number to this database in your “Administration” section.