07 Mar Edgility’s Microsoft Integrations: The Future of Enterprise SMS Communication

While email remains a staple of any business, SMS has emerged as a powerful tool for real-time engagement. With Edgility’s advanced Microsoft Teams and Outlook integrations, businesses can now manage SMS conversations seamlessly within their everyday workflows, enhancing productivity and customer engagement like never before.

SMS Chat in Microsoft Teams: Instant Communication Within Your Workspace

Edgility’s SMS Chat for Microsoft Teams transforms the way businesses handle messaging. Instead of switching between multiple platforms, users can now send and receive SMS messages directly within Teams, just like a regular chat thread. Whether it’s customer support, sales follow-ups, or internal notifications, SMS Chat ensures quick and efficient communication—all without leaving the Teams interface.

Additionally, Active Cards in Teams allow users to initiate SMS conversations within specific channels, keeping teams aligned and informed. This feature is perfect for businesses that need to manage customer inquiries, send appointment reminders, or coordinate logistics in real time.

SMS Chat in Outlook: Manage Email and SMS in One Place

With Edgility’s SMS Chat for Outlook, businesses can now handle both email and SMS conversations from a single interface. No more juggling between different apps—your SMS messages appear right where you manage your emails, making it easy to respond to customers, follow up on leads, and keep track of ongoing conversations.

This integration is a game-changer for businesses that rely on customer communication. Whether you’re in sales, customer support, or operations, having SMS directly in Outlook ensures you never miss a critical message.

Built for Enterprise: Secure, Scalable, and Multi-User Friendly

Unlike other platforms, Edgility is designed for enterprise use. It supports Single Sign-On (SSO), making access management simple and secure. Employees can log in using their Microsoft credentials, ensuring compliance with corporate security policies while reducing the need for multiple passwords.

Additionally, Edgility’s platform allows for multiple partitioned users, enabling businesses to structure their messaging system based on departments, locations, or teams. This feature is ideal for enterprises that require controlled access to SMS communications, ensuring the right people have the right permissions.

Why Integrate SMS into Your Microsoft Workflow?

By embedding SMS into Microsoft Teams and Outlook, Edgility helps businesses:
✔ Improve response times – Stay connected with customers and teams in real time.
✔ Enhance productivity – Manage all communication in one place.
✔ Increase security – Utilise SSO for safe and streamlined access.
✔ Scale with ease – Support multiple users across departments.

With Edgility’s Microsoft integrations, businesses no longer need to rely on external platforms for SMS. Instead, they can leverage the tools they already use to create a unified and efficient communication strategy.

Ready to Enhance Your SMS Communication?

If you’re looking to streamline your messaging while maintaining enterprise-grade security and scalability, Edgility’s Microsoft integrations are the solution. Get started today and experience a smarter way to manage SMS within your business.